Refund Policy
Return and Refund Policy
At Amara & Elena, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure customer satisfaction under the conditions outlined below. Please read this policy carefully before submitting a return request.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional and sale items. Items purchased at a discounted price are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the sizing is incorrect.
Return Shipping Costs
Customers are responsible for all return shipping costs. Amara & Elena does not reimburse return shipping fees and is not liable for costs incurred during the return process. Please refer to our Terms & Conditions for further details.
No Cancellations or Refunds on Active Orders
Once an order has been placed, it cannot be cancelled or refunded prior to delivery.
This policy ensures accurate order processing and protects our logistics and inventory systems.
If you wish to return an item after receiving it, please follow the standard return procedure described below.
Return Notification Deadline
Return requests must be submitted within 30 days of receiving the item. Requests made after this period will not be accepted.
Exchanges on Sale Items
Sale items cannot be exchanged, even if the sizing is incorrect. Please ensure you select the correct size before placing your order.
100% Guarantee on Defective Items
We offer a full guarantee on defective items. If a product has a manufacturing defect, it may be returned for a full refund or exchanged, depending on your preference.
Return Process
To initiate a return, please contact us via email at:
📧 info@amaraelena.com
Once your return request is approved, you will receive detailed instructions on how to complete the return.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure the return form is included with your package to allow proper handling of your request.
Conclusion
Amara & Elena is committed to providing a fair and efficient return process. By complying with this return and refund policy, we ensure that all requests are handled consistently and transparently.
If you have any questions, please contact our customer service at:
📧 info@amaraelena.com